The agreement

Terms of Service

A legal agreement between you and Masofi d.o.o. governing your use of the Ninna app. Please read the safety notice in section 3 carefully.

Last updated: June 10, 2026

These Terms of Service ("Terms") are a legal agreement between you and Masofi d.o.o. ("we", "us", "our") governing your use of the Ninna mobile application (the "App"). By downloading or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. The service

The App lets you use two or more of your own Apple devices as a baby monitor: one device acts as a camera and streams live audio/video to one or more viewer devices over your local network or the internet, with optional push-to-talk and sound/motion alerts.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the App. By using the App you confirm that you meet these requirements.

3. Important safety notice

The App is a convenience tool, not a safety, security, or medical device.

It is not a substitute for direct adult supervision of a child. Always supervise infants and children appropriately. Do not rely on the App as your sole means of monitoring.
The App depends on factors outside our control, including your devices, their battery and charging, camera/microphone availability, your Wi-Fi or cellular network, internet connectivity, operating-system behavior, and notification delivery. Any of these can fail, delay, or interrupt streaming and alerts without warning.
Sound and motion alerts are best-effort and may miss events, trigger late, or produce false alarms. Do not rely on them to detect every event.
The App is not a medical device and does not monitor breathing, vital signs, or health. It does not detect dangerous conditions.
Position devices and cables safely and out of a child's reach, following all applicable safety guidance. Never place cords or devices inside or near a crib.

You use the App at your own risk and accept responsibility for supervising those in your care.

4. Your account

The App uses Sign in with Apple. You are responsible for maintaining access to your Apple ID and for activity under your account. You may delete your account at any time from Account → Delete Account.

5. Acceptable use

You agree that you will:

only monitor spaces and use devices that you own or are authorized to use;
comply with all applicable laws, including privacy and surveillance laws, and obtain any consent required to monitor or record other people; and
not misuse the App, interfere with its operation, attempt to circumvent security or usage limits, reverse engineer it, or use it to harass, surveil, or harm others.

6. Subscriptions, trials, and billing

The App offers a free tier and an optional Pro subscription (monthly or yearly) and a one-time Lifetime purchase, unlocking features such as remote viewing, alerts, and multiple cameras/viewers.

Purchases are processed by Apple through your App Store account. Prices are shown in the App before purchase.
If a free trial is offered, it converts to a paid subscription unless you cancel at least 24 hours before it ends.
Subscriptions auto-renew until cancelled. Manage or cancel in Settings → Apple ID → Subscriptions. Deleting the App does not cancel a subscription.
Refunds are handled by Apple under the App Store terms; we generally cannot issue refunds directly.

7. Intellectual property

The App and its content are owned by us or our licensors and are protected by law. We grant you a limited, personal, non-transferable, revocable license to use the App for its intended purpose, subject to these Terms.

8. Third-party services

The App relies on third-party services (including Apple, RevenueCat, and our hosting and analytics providers). Your use of those services may be subject to their own terms, and we are not responsible for them.

9. Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ALERTS WILL BE DELIVERED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM YOUR RELIANCE ON THE APP OR ANY FAILURE OR INTERRUPTION OF STREAMING OR ALERTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR EUR 50. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED).

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the App or your violation of these Terms or of any law or third-party right.

12. Termination

We may suspend or terminate access to the App if you breach these Terms or use the App unlawfully. You may stop using the App at any time and delete your account.

13. Changes to these Terms

We may update these Terms. Material changes will be notified in the App or by other appropriate means, and continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of Slovenia, without regard to conflict-of-laws rules. The competent courts in Slovenia will have jurisdiction, except where mandatory consumer-protection laws of your country of residence provide otherwise.

15. Contact

Masofi d.o.o.
Gradišče v Tuhinju 1c
1219 Laze v Tuhinju
Slovenia
support@ninnaapp.com
masofi.si