Support

Do I need both phones on the same Wi-Fi?

No. Local mode is free and works on the same Wi-Fi with no internet at all. Remote viewing (Pro) lets the viewer phone watch from anywhere over cellular or a different network, end-to-end encrypted.

Is the video recorded or stored anywhere?

No. Your camera and microphone streams travel directly between your own devices and are never recorded or stored on our servers. See our Privacy Policy.

How do alerts reach me?

However you choose. The viewer phone can alert you with sound, vibration, both, or just a glowing screen — so you can keep the room silent if you want, or make sure a sound reaches you. Set it in Settings, where you can also adjust noise and motion sensitivity and turn on low-battery and lost-signal alerts.

The viewer can't find the camera phone.

For local monitoring, put both phones on the same Wi-Fi and keep Ninna open with the camera running. On iPhone, allow Local Network access in the phone's Settings → Apps → Ninna. Some guest networks prevent devices from connecting to each other. For remote viewing, both phones need internet, the viewer needs Pro access, and the camera must be set up for Anywhere viewing.

The camera is stopped, unreachable, or didn't accept this phone.

If the camera is stopped, open Ninna on the camera phone and tap Start Camera. If it is unreachable, check that phone's connection and keep Ninna in the foreground. If the camera didn't accept your phone, its access may have been revoked: scan the camera's QR code again. Signing in again does not restore a revoked camera pairing.

How do accounts and household sharing work?

You can sign in with Apple, Google or an email code on iPhone and Android. For Pro, use your Ninna account on the viewer phone; the camera phone can receive shared Pro access during setup without signing in. A Pro owner can invite up to five other household members, each using their own account. Accept the invitation with the email address it was sent to. Household membership shares Pro; access to each camera is paired separately.

Where can I see or sign out my other phones?

Open Settings → Account & subscription → Signed-in devices. Signing out a device also revokes camera permissions linked to that signed-in device. To use it again, sign in and pair with the camera again if needed.

Does Activity contain recordings?

No. Activity shows session times, durations and event summaries stored on that phone for up to seven days, subject to limits of 60 sessions and 200 events per session. Ninna does not record your video or audio.

How do I manage or cancel my subscription?

Subscriptions are billed by the store where you purchased Ninna. On iPhone, use Settings → Apple ID → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.

How do I delete my account and data?

In the App, go to Settings → Account & subscription → Delete Account. This removes your sign-in identities and contact email, signs out your devices and revokes account-linked access. If you own a household, deleting your account ends that household and its shared Pro access.

If you cannot use the App, email privacy@ninnaapp.com from the address linked to your Ninna account and request account deletion. We may need to verify ownership. Never send a password, sign-in code or camera pairing code.

Limited technical records can remain as described in the Privacy Policy. Local history and preferences on your phones are separate. Your App Store or Google Play subscription must be cancelled separately (see above).

Battery and overnight use

Keep the camera phone plugged in for overnight monitoring. Position cables safely and well out of a child's reach — never inside or near a crib.